Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Floatik. We are committed to delivering your order safely and as quickly as possible.

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).
  • Once your order has been processed, you will receive a confirmation email with your tracking information (when available).
  • During periods of high demand, order processing may take slightly longer.

Shipping Times

Estimated delivery times are:

  • United States: 5–10 business days
  • Canada: 7–12 business days
  • United Kingdom: 5–8 business days
  • Australia & New Zealand: 7–15 business days
  • Europe: 5–12 business days
  • Rest of the World: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the customer's location unless free shipping promotions are offered.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email (when tracking is available).

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is provided, please contact us immediately. If your order has not yet been shipped, we will do our best to update the address.

Once an order has been shipped, we cannot guarantee that address changes can be made.

Lost, Delayed or Damaged Packages

While we work with reliable shipping partners, Floatik is not responsible for delays caused by:

  • Customs inspections
  • Weather conditions
  • Carrier delays
  • Incorrect shipping information provided by the customer
  • Other circumstances beyond our control

If your package arrives damaged, please contact us within 48 hours of delivery and include photographs of the packaging and the damaged item.

Delivery Confirmation

Once the carrier marks a package as delivered to the address provided by the customer, Floatik is not responsible for lost or stolen packages. If you believe your package was stolen, please contact the shipping carrier directly.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: ffloatik@gmail.com

Phone: +44 7474 307983

Important legal note: This policy follows standard e-commerce practices, but it is not legal advice. To ensure full compliance with consumer protection laws (such as UK Consumer Rights Act, EU Consumer Rights Directive, U.S. state laws, etc.), you should have it reviewed by a qualified legal professional, especially if you sell internationally.